Communicating with the Bucopin call center using a mobile phone network : Jagad
How to contact the Bucopin call center and report user complaints
As a customer, however, when there is an anomaly, the first step is to contact the Bucopin call center | in addition to the user call, there are many other ways to contact the bank | in this way customers can quickly resolve their complaints|
Cases like lost ATM cards for failing cash transfers can be easily completed without the need to go to a branch office | this can be done thanks to the customer service of Bucopin Bank which is always with you | so don’t worry if there are any problems with the banking administration.
Customers have the right to report their complaints to the manager or branch without hesitation| Even this Bukopin call centre is open 24 hours non-stop to serve all kinds of customer complaints | so whenever there is a problem even if it’s midnight , you can still report it|
In the next discussion, it will be explained in detail how as a customer you can interact with the bank. There are three easy ways, namely, phone calls, cell phone calls, and via email. These three approaches must be known as the customers of Bukopin Bank|
How to communicate the Bucopin call center using the phone
It is one of the most widely used methods by customers to communicate with the bank if anything happens| Just call 14 005 then you will immediately connect to customer service from Bucopin Bank | this service can be used by the customer for free.
Unlike other banks that still have credit or bucopin operator fees officially make this service free| So don’t be afraid to spend a lot to call the Bucopin call center when you need to | that’s what customers don’t know|
In fact, most banks still charge telecommunication charges on behalf of customers| So it is very natural that most of you do not know that the price of this phone has been borne by the bank | apart from being free, customers can make these calls anytime and anywhere.
Customer call service from Bookopin is open for 24 hours and 7 working days| Even though your holiday as a customer may still report complaints occurring in your banking account. So that the problem can be resolved immediately without the need to wait to come to the branch office or the centre|
During work, maybe you’ll experience adelayed N call because there’s a queue. It is natural for this to happen at certain moments, you just have to wait thirty minutes and then try another call | such cases are rare but there is nothing wrong in knowing the solution|
Communicating with the Bucopin call center using a mobile phone network
Bank customers are not required to communicate using a phone number if they do not have a device. Your current mobile phone can also be used to make direct calls. The dialled number is also not much different from the traditional call so it is very easy to remember|
Just call +62 14 005 to be able to make calls using cellular networks. Although some telecommunication operators can already be integrated with traditional numbers, you can save this cellular number when traditional calls cannot be made.
Unlike the traditional Bucopin call center, using a cellular network is still free. So don’t worry, your credit will burn when you call the bank . The server of this mobile phone is really different from the traditional one so it has many advantages|
If you communicate via this mobile number, the chances of being in line for calls will be even smaller. So when it is advisable to use the number to contact the bank immediately in case of an emergency| In case of emergencies such as a lost ATM card, this method is highly recommended for customers.
You will report a problem as soon as it occurs, the sooner the bank will handle it. Emergencies such as missing ATM cards, failed bank transfers, or incorrect name inputs can be briefly resolved. Even using this method you don’t have to come to the branch office|
How to report bank customer complaints using email
The development of technology also makes the use of emails more prevalent| Therefore, Bucopin also provides customer service using email when calls are not possible. Reporting one using an email can explain the problem in detail.
The complaints usually filed through this email will concern the issue of m banking applications or digital transfers| So the customer can send a screenshot photo directly as proof of the failure of the process| It is also easier for the bank to confirm errors in this process|
Even using this email, complex issues like data input errors can be solved without the need to come to the branch office| A case in point is the mistake of entering the name while transferring cash, you can just take a screenshot and include it as evidence.
You can even report ATM error events by attaching photos or videos as evidence. This method has proven to be more effective than making bucopin call center calls that | limited to voice media only so where there is chaos, customers can report it instantly|
In terms of response, there are still difficulties with the email method compared to traditional calls. Customer may have to wait a few minutes to get the reply email from the bank| Simply combine this traditional phone and email method as a solution if you’re in a hurry|
To communicate via email, customers can use customer_care@bukopin.co.id address to communicate . The first answer will be received from Viola which is a robotic service from this bank| Just attach your complaint and it will be automatically connected with human rights.
Finding out Bucopin’s new Breakthrough Viola technology
Perhaps there are still some customers who know the VOL technology from this Bucopin bank| In fact, Viola is the latest success to increase the speed of customer service| Basic questions can be answered directly without the need to interact with human staff|
Viola is a robot that will help the Bucopin call center problem so that there is no stacking of calls on human staff | some basic problems such as checking the status of the transfer to confirm identity can be done using this latest technology|
Customers who use email to file complaints will also get a response by Viola before receiving a response from human rights| The benefits of this technology definitely speed up communication between customers and banks so that there are no barriers that may interfere with the customer service system|
As of now, Viola technology is being developed to improve customer comfort| Viola is also planned to be used to maximize traditional calls only in email| So to solve minor problems, the viola | at a faster pace to respond.
Customers will surely be more comfortable with this technology to help banking complaints file smoothly| Future transaction problems will also be used by Viola so that mobile banking activities are smooth and faster for the convenience of customers|
As a customer, of course, you will be further helped by the development of this banking technology | user complaints will be quickly and resolved even without the need to come to the branch office| Bukopin’s call center services will be maximized and help in facilitating the needs of the users|