Contacting the call center of banking services : Diagram
Various HSBC call center services for you customers
HSBC call centers are very useful to their customers. The name HSBC is not very popular in small towns. But in some large cities, its popularity is on the rise. In fact, this bank has successfully competed with several big names such as BCA and Mandiri. His passion for improving services is also quite extraordinary.
The services provided are increasingly being improved. However, continuous improvement makes some consumers often confused. The confusion was felt as the available features became more and more. To resolve the issue, contacting CS may be the best option.
However, due to the abundance of services available, HSBC does not provide its customers with only one call center. There are several numbers that can be contacted according to the issue. Therefore, it would be better to know in advance the choice of services and the available HSBC call center numbers.
Contacting the call center of banking services
Customers of HSBC banking services are divided into several groups. However, the most common group is the premiere type. This is the group with the largest number of customers. This is reasonable given its own use of the feature in general at no additional cost. There are two numbers to which you can call the leading banking service.
The first number is 1500-700. This number can be contacted throughout Indonesia. However, those of you who are abroad will not be able to contact him. Abroad, the number you can call is 6221-2551-4722. Its use necessarily uses interlocal tariffs.
Both numbers can be dialed at any time. This is because CS itself is active for 24 hours. The availability of HSBC’s 24-hour call center isn’t just for top customers. Advance banking services can also be contacted for 24 hours. However, this figure is certainly different from the premiere service.
The number is also divided into two for domestic and foreign needs. For domestic needs, you should call 1500-808. For your needs when you are outside of Indonesia, you can contact 6221-2552-6603. In fact, there is one more type of service that HSBC provides.
The type is Fusion banking. However, there are not so many users of this service as premium or advanced. But even if there aren’t many of them, HSBC call centers for fusion services are still available. To communicate, you can call 1500-501.
However, since it is not used very often, no number is provided to consumers from abroad. In fact, the number is inactive for 24 hours. You can only contact him from 9 to 17 hours. Its own availability is only Monday to Friday.
Contact credit card services
In addition to banking, contacting the HSBC call center is also intended for credit card purposes. The credit card requirements themselves are also divided into several types. Of course, the most common type is the prime minister with the highest number of users. For the purpose of the first credit card, you can call 1500-700.
The number is used when it is on the territory of Indonesia. When you are outside Indonesia, call 6221-2551-4722. Naturally, intermediate rates will apply. Whether it is a number for foreign or domestic, both can be contacted at any time.
That’s because its CS is also available 24 hours. CS availability for 24 hours is also available for signing credit cards. This type of credit card by one level is above the premiere. Therefore, the number of customers is smaller.
To communicate with the HSBC call center for a signing credit card, two numbers are available. These two numbers include 1500-800 and 6221-2552-6603. The first number is contacted for domestic purposes, while the second number is contacted for foreign purposes.
Both are also equally active for 24 hours. The existence of this CS is also available for platinum credit card types. This is a breed of the highest quality in HSBC. The number of users is not too many. However, platinum service is always preferred so that customers are not disappointed.
The numbers that can be contacted are also different for domestic and foreign needs. For domestic ones, the number is 1500-808, while for foreign ones, the number is 6221-2552-6603. Both are also available 24 hours, so platinum credit card customers can get in touch at any time.
Credit card services There are other types
The most famous credit card services in the bank are certainly premiere, advanced and platinum. However, there are other services provided by HSBC. The service is designed for the needs of the cashback credit card. Like other types, there is a dedicated HSBC call center for this service. The liveliness is also 24 hours.
The first is 1500-808. It is possible to contact him for the needs of domestic services. While the next one is 6221-2552-6603. If necessary for overseas, you can contact him. In fact, for the needs of credit cards, in general, the type of cashback is the last type.
But in the field, there are often conditions where other problems often arise. The problem cannot be divided into any of the above types. If you encounter this kind of problem, call 1500-808 when you are in Indonesia and 6221-2552-6603 when you are abroad.
However, the availability of such numbers is not 24 hours. Contacts are only available Monday through Friday. The time itself is only during working hours, namely from 07.00 to 21.00. If this time has passed, the customer must wait until the next day.
There are other services outsideof banking and credit cards
In addition to bank and credit cards, other services are available. In fact, this service serves as a support for consumer convenience. The first need concerns personal loans. It is impossible for the bank not to provide this function. Therefore, a special HSBC call center is available for these purposes.
But like other credit card problems, this service is only available from 07.00 to 21.00. For domestic needs, the contact is 1500808*. As for foreign needs, the contact is 6221-2552-6603.
Naturally, for the second contact there are foreign tariffs. In addition to the purposes of a personal loan, there is also a special contact for the Apply Now service. However, the available HSBC call centers are designed for domestic needs only. The contact itself is 1500-707. Like a personal loan service, you can not contact him on vacation.
The service is only available Monday through Friday. Even on that day, you can only get in touch from 7 to 17 o’clock. This time is much narrower than the need for a personal loan, where CS is available until 21 p.m.
If you look at the above description, HSBC is very detailed in providing a call center. With these detailed conditions, any consumer problem will certainly be solved. Therefore, make sure that you contact when you encounter a problem. After all, HSBC’s CS call center is always friendly in the face of every complaint.