Gojek Call Center becomes a solution and the key to its great success : DownloadLaguPro

Gojek Call Center becomes a solution and the key to its great success

Gojek’s call center has a role in terms of the rapid development of one of the rising companies of this digitally filled era. An era that is becoming increasingly advanced and evolving leads to modernity and sophistication of all the technologies in the world, as one of the factors by which many startups can grow rapidly.

Armed with making it easier for consumers and the wider community in terms of service providers or delivery services in terms of transportation, Go-Jek is growing very fast and even the issue is very fast that its shares will be listed on the Indonesia Stock Exchange. Doing so will be broader in terms of getting capital from investors.

With gojek call centers , it also makes it easier for its users to enjoy and file complaints with the company when they get a problem that suddenly hits them. There are certainly many problems that afflict consumers and users of Go-Jek services, but so far these problems have been well overcome by the company.

So that the wider community that users of this application increasingly trust and fully trust this company. Although there are now many emerging companies trying to shake Go-Jek’s position as one of the leading and best-selling companies in this field, it still does not seem to have any effect. The proof is that its popularity so far is still at its peak.

Gojek call centers are sometimes the busiest part due to the many field problems that customers and drivers themselves encounter. So the shift in this section must always be active and fulfilled. The employees of  this call center department must always be focused and responsive when there are call center calls, especially from customers and users of this application.

The beginning of Gojek in the air

Go-jek is currently a trend for the wider community on various fronts. Everything is digital making it more appealing to the public eye. In fact, the beginning of the establishment of this company was the result of the founder’s anxiety to see the phenomenon of base motorcycle taxis climbing for passengers by waiting a long time.

Instead of spending too long waiting for passengers every day, through Gojek’s call center-based service, the founder of the company finally decided to create a business entity called Go-Jek. Initially, it consisted of only 20 drivers in 2010. Along with the development of time, in a very short period of 4 years, it has advanced.

These advances are due to the fact that the founder, Nadiem Makarim, had a very smart breakthrough in 2014 with the innovation of an Android-based application. So with the application, users easily order motorcycle taxis to deliver them to certain destinations. It was the beginning of the explosion of the name Go-Jek.

Then Gojek’s call center service can  also increasingly be an integrated complaint center. No matter what problems arise from application users are quickly answered by the company. This was given to Go-Jek to anticipate bad things happening to its customers. There are two customers, drivers and delivery service users.

Gojek’s business expansion that you need to know

Although the beginning of the establishment in Indonesia did not make him just want to make his big name in the country. The owner is also looking at market share in Southeast Asia. There are three more ASEAN countries in which Go-Jek participates. Because this is done so that it is easier for society at large to get transport to change places.

The first ASEAN country outside Indonesia is Vietnam. But in Vietnam, the name is not called Go-Jek, but Go-Viet. It lives up to the name of the country as well. Go-Viet was finally able to stand up and launch its services in 2018. Despite the pros and cons, the company’s development in Vietnam is very fast, and Gojek’s call center is also getting better.

In the same year, Go-Jek also expanded its operations to Thailand under the name GET. In Thailand, which is very densely populated, especially for tourist activities, GET is growing very quickly. On the other hand, it can also create jobs for society at large, as one of the solutions to reduce unemployment.

Gojek’s call center was once again busy with its tasks when Go-Jek managed to reach Singapore. It was recorded that in 2019 they successfully operated throughout Singapore. With a very good market share there, which makes the activities of this company more advanced and can generate extraordinary profits. So that investors are more enthusiastic about investing.

Investeringsodlare i Gojek

After the beginning of its emergence that reaped advantages and disadvantages, this company was finally able to attract the attention of other companies and large parties to be willing to invest. From 2015 until now, it has been seen that there are many parties from private individuals and large companies who want to invest in Gojek.

The first is NSI Ventures and Sequola Capital as well as DST Global 2015 which injected its capital into Gojek. So when it only boomed in 2014 regarding this gojek call center-based application, these companies hit the gas as quickly as possible to invest in this company to make a profit as well.

After that, many other companies were jealous and made him not want to lose investing in Gojek. These companies such as KKR, Warburg Pincus, Capital Group and most recently Farallon Capital in 2016 both invested in Gojek. They see the potential of this company very well in the future.

The last thing that makes gojek call center employees  and  all internal parties enthusiastic about providing the best service is the injection of large investments from Google, Astra International and Djarum in 2018. Even Facebook and PayPal also don’t want to be outperformed when it comes to investing heavily in this company.

 Benefits of using the Gojek app

A good system is one of the things that makes users of this application feel safe if something unpleasant happens. Because its availability for 24 hours non-stop makes users not feel anxious at all.   Even when they experiencea problem or issue at midnight, the service is still active.

Because Gojek’s call center services  make it the dream of people or society at large, especially layovers. The ease of ordering different things means that we do not have to come directly to the place to buy something. Order simply through the gadget, then everything will be available in front of you.

Not to mention there are attractive promotions regarding some discounts. It allows its users to lower their costs. Such as free shipping and discounted prices on food. The offer was made because it is one of the marketing strategies to navigate the competition in the digital world. It is legitimate to do so in order to attract the attention of consumers.

The world is becoming increasingly advanced, which makes people also prefer things that smell practical but do not cost money and excess energy. Use existing applications wisely without harming any party. Gojek’s call center is always there for you  when you  get into trouble at any time.

Read More :