Learn more about the Telkom call center : Aplikasi

 Telkom’s 24-hour complaint call center here’s how to contact it

 Telkom’s 24-hour complaint call center is  really very important for consumers. Its existence is facilitated by various kinds of complaints. In addition, consumers can also ask a few questions to clarify the services that need to be obtained. But in fact, the service is not entirely useful.

Some consumers do not use it when problems arise. Actually, these consumers also feel annoyed when a problem is felt. However, not knowing how to contact CS has become a serious problem. Often some people feel embarrassed when they want to contact him. Please keep in mind that the path of thought is completely wrong.

Don’t let an object in the form  of a 24-hour Telkom complaint   call center waste  in vain. If this happens, you will actually be harmed. The confusion that was felt was finally not resolved when the confusion had to disappear instantly when contacting the call center. So let’s get to know the call center at a glance.

Learn more about the Telkom call center

The call center is one of the services provided by Telkom to its consumers.  With this service, it is hoped that consumers can facilitate the completion of various kinds of activities. When you want to contact him, you can choose the time at any time. That’s because its CS is available within 24 hours.

However, there is a difference when contacting the call center for complaints “Telkom” 24 hours during working hours  with other hours. When contacting a call center during working hours, the number of CS available is very large. With so much CS, every question will be answered faster.

Different things will be felt if communication with CS is done at another hour. Less CS is available at this hour. With this amount, it will take a little longer for the phone to be raised. However, the time is not as long as imagined.

You only need to wait a while for  telkom’s  24-hour complaint  call center to  be ready to serve. Another frequently asked consumer question associated with this call center relates to costs. Some people questioned whether the cost of accessing the vent was free or paid.

It is emphasized here that a call to the call center sets the tariff. The tariff itself corresponds to the provider used. The more the provider sets expensive costs, the more expensive the tariffs become. In addition to using a smartphone, you can contact the call center through a landline phone.

When contacting him by landline, the cost also corresponds to a landline phone. Of course, these costs are obviously cheaper compared to using a supplier. Therefore, it is strongly recommended to use a landline phone when contacting  the 24-hour call center for complaints “Telkom”.

Contact the Telkom Call Center by phone

The easiest way to contact the  Telkom call center  is to  use your phone. As already explained, CS can be contacted via smartphone or landline. But note that the number it uses is different. When using a smartphone, you should call 021-147.

Before calling directly, make sure that electronic credit is available. There is no minimum loan amount when calling. However, make sure that the loan is at least 25 thousand. This amount can make the flexibility of communication received. This avoids the phone from breaking halfway.

When it comes to disconnecting, communication needs to be done from the very beginning. If the loan is confirmed as sufficient, call the number immediately via smartphone. When he finishes calling, a help desk will appear explaining the choice of features in  telkom’s 24-hour complaint call center. To reduce the time, select the number 1.

By selecting this number, the service will immediately change to Indonesian. After selecting the number 1, select the number 2. There you will immediately be sent to communicate directly with CS. That’s because number 2 itself is devoted to complaints in the form of violations.

From there, wait for you to connect to the CS and you can file a personal complaint immediately. If you use a landline phone, then the number is 147. When a  24-hour Telkom complaint call center   is  accessed via a landline phone, the method is slightly different from the method when using a smartphone.

This is because there will be no choice of numbers, as when using a smartphone. Communication through a landline phone forces you to be redirected to CS immediately. The only requirement of time is the expectation of CS availability.

You can also contact him through social networks

The main problem when contacting the  24-hour call center for complaints “Telkom “  is the cost. There are some conditions when you need to contact him when the credit reserve is not available and the landline phone does not belong. If this problem occurs, contacting through social networks may be an option.

There are two social networks that Telkom uses. Two social networks include Twitter and Facebook. If you look at the ease of treatment, it would be better to contact via Twitter. To contact him, first prepare your personal indihome number.

This is because the number will be requested later. When you’re ready, log in to your personal Twitter account and follow telkom’s official  Twitter account. The account itself uses the @Telkomcare id with features, just like most official accounts. To contact him, you can DM or mention.

Essentially, include a private indihome number along with the complaints that are being felt. In fact, instead of using a mention, it would be better to contact him via DM. This is because DMs are much more private in nature. Wait for you to get a direct response from Telkom. This waiting time will not exceed 24 hours.

Usually, after the answer, Telkom will  immediately solve the problem. Complaints can also be made using Facebook Messenger. The way to contact him himself is quite similar to the way you use Twitter. First, you need to log into your personal Facebook account.

Then find the Telkom care account and send the message via Facebook Messenger. The message needs details of the problem along with the personal indihome number. The waiting time is also no more than 24 hours. Since he didn’t get a direct response like on the phone, obviously patience was required when reaching out to him.

Contact our Call Centre when you have this problem

There are several problems due to which consumers are required to contact the  24-hour Telkom complaint call center.  But among these problems, one of the most important conditions is the presence of signal interference.  Telkom itself is the largest signal service provider in Indonesia.

If the signal has a problem, you as a consumer will obviously find yourself at a disadvantage. In addition, you are also required to contact the call center when there is damage to Telkom devices installed at home.  If the device is damaged, all services cannot be used for sure. This is very detrimental to you who have actually already paid.

In addition, you also need to contact the call center if there are questions about services that have not yet been studied. You should know that the existence of the Constitutional Court not only helps to solve various kinds of problems. CS also serves to assist consumers in finding out knowledge about the services received.

Don’t let you feel hurt because of services that aren’t desirable. If this happens, the real fault lies with you alone. If you want to contact the call center, the problem must be over. After all,  contacting the 24-hour call center for technical complaints Telkom is quite easy.

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